Carpet Cleaners Croydon Privacy Policy

This Privacy Policy explains how Carpet Cleaners Croydon collects, uses, stores, and shares personal data relating to customers and prospective customers within our service area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. This policy applies to all Carpet Cleaners Croydon customers in our operating area, including anyone who contacts us to request information, a quote, or a service.

By engaging with Carpet Cleaners Croydon, you acknowledge that you have read this Privacy Policy and understand how we process your personal data. We may update this policy from time to time to reflect changes in our practices or in applicable law. The most recent version will always apply to the personal data we hold about you.

Data Controller and Scope of this Policy

For the purposes of data protection law, Carpet Cleaners Croydon is the data controller of the personal data we collect and use about you in connection with our carpet, upholstery, and related cleaning services. This means that we determine the purposes and means of the processing of your personal data.

This policy covers personal data processed about private household customers, commercial customers, and any individual acting on behalf of a business within our service area. It applies regardless of how you contact us, including by telephone, online contact forms, written correspondence, or in person.

Personal Data We Collect

We only collect personal data that is necessary for us to provide and manage our services, respond to your queries, and meet our legal obligations. The types of personal data we may collect include:

Name and contact details such as your full name, billing and service address, and any other contact details you choose to provide to us.

Service details such as information about your property that is relevant to the cleaning service, access instructions you provide, and records of past services we have carried out for you.

Communication records including enquiries, booking confirmations, feedback, and any other correspondence you have with us in relation to our services.

Billing and payment related information needed to issue invoices, record payments, and keep appropriate accounting records. We do not store full payment card details when card payment services are used; these are processed through secure payment providers.

Technical and usage information when you interact with our website, such as basic device and browser details and how you use our site. This information is generally collected in an aggregated or pseudonymous form and does not identify you directly.

How We Collect Your Data

We may collect personal data directly from you when you contact us by telephone, complete a form on our website, request a quote, make a booking, or communicate with us in any other way.

We may also collect personal data from third parties in limited circumstances, for example if a managing agent, landlord, or employer provides your details so that we can arrange cleaning at a property or workplace. Where this happens, the person providing your details should have your permission or another lawful basis to share that information with us.

Lawful Bases for Processing Your Data

We rely on several lawful bases to process your personal data, as defined by data protection law. The main lawful bases we use are:

Performance of a contract. We process your personal data where it is necessary to provide our services to you, to take steps at your request before entering into a contract, or to manage our ongoing customer relationship. This includes handling bookings, carrying out cleaning services, and issuing invoices.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This can include managing our operations, improving our services, maintaining appropriate records, and protecting our business from fraud or misuse.

Legal obligations. We may process your personal data where required to comply with legal and regulatory obligations, such as tax and accounting requirements and responding to lawful requests from public authorities.

Consent. In limited cases, we may rely on your consent, for example where required for optional marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes, depending on your relationship with us and how you interact with our services:

To provide and manage cleaning services, including responding to your enquiries, preparing quotes, confirming bookings, and attending your property to carry out the agreed work.

To manage customer accounts, including maintaining service histories, handling billing and payments, and communicating with you about your existing or past services.

To respond to requests, feedback, or complaints you submit, and to resolve any issues that may arise in relation to our services.

To maintain and improve our business operations and services, such as reviewing how customers use our services, training staff, and ensuring that our processes remain efficient and effective.

To comply with legal and regulatory obligations and to establish, exercise, or defend legal claims where necessary.

Data Sharing and Processors

We do not sell your personal data. We only share it when necessary for the purposes described in this policy, or where required by law. We may share personal data with:

Service providers acting as data processors that support our operations, such as information technology suppliers, secure payment providers, and administrative support providers. These parties are only permitted to process your personal data on our instructions and must implement appropriate security measures.

Professional advisers, such as accountants or legal advisers, where necessary in connection with the management of our business and compliance with legal requirements.

Public authorities, regulators, or law enforcement where we are required to do so by law or where sharing is necessary to protect our rights or the rights of others.

Where we use data processors, we put in place written agreements requiring them to protect your personal data and only use it in accordance with our instructions and applicable law.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting, or reporting requirements. The exact retention period will depend on the type of data and our relationship with you.

As a general guide, we retain customer records and related service information for a period that allows us to manage any ongoing relationship, handle queries about past services, and comply with legal obligations such as tax and accounting rules. When personal data is no longer needed for these purposes, we will securely delete or anonymise it.

In some circumstances we may anonymise personal data so that it can no longer be associated with you. We may use such anonymised data indefinitely without further notice to you.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions, but we will work to respect them wherever possible. Your rights include:

Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, along with information about how we use it.

Right to rectification. You have the right to request that we correct any inaccurate personal data we hold about you and to complete incomplete data.

Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to retain it.

Right to restriction. You may have the right to request that we restrict our processing of your personal data in certain situations, such as while we are considering a request you have made to rectify or erase your data.

Right to object. You may have the right to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis. We will then consider whether our interests are overridden by your rights and freedoms.

Right to data portability. Where we process your personal data based on your consent or on a contract with you and the processing is carried out by automated means, you may have the right to request that we provide your data in a structured, commonly used, and machine readable format, or that we transmit it to another controller where this is technically feasible.

Right to withdraw consent. Where we rely on your consent for specific processing activities, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.

To exercise your rights, you can contact us using the contact details provided in our usual customer correspondence or on our main customer communication channels. We may need to verify your identity before responding to your request to ensure that your data is protected.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect the personal data we hold from unauthorised access, loss, misuse, or disclosure. These measures include limiting access to personal data to those who need it for their role, using secure systems and processes where appropriate, and training our staff on data protection responsibilities.

While no system can be guaranteed to be completely secure, we are committed to maintaining high standards of data security and to reviewing our practices regularly to help safeguard your information.

Complaints and Further Information

If you have any concerns about how we handle your personal data, we encourage you to contact us so that we can address your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your data protection rights have been infringed.

This Privacy Policy applies to all Carpet Cleaners Croydon customers in our service area and is intended to provide clear information about our data processing activities. If you require more detail about any part of this policy, please contact us through our usual communication channels.